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FDA is currently processing the backlog of entries from the technical issues referenced in CSMS #16-000904. The backlog is subsequently causing delays in processing prior notices/entries along with issuing admissibility decisions. The is expected to take several hours to process the backlog. Updates will be sent as warranted.

Do not retransmit entries during this time, as it will continue to compound the backlog.

Please continue to contact FDA ACE Support 24/7 at ACE_Support@fda.hhs.gov or 877-345-1101 for all ACE technical inquiries.

Related CSMS No. 16-000904

New ACE Programming

Please be advised that ACE Cargo Release and Entry Summary experienced delays in processing incoming trade messages and generating Responses.

The system delays began 10/18/2016 @ approximately 20:07 ET and was resolved at 21:00 ET. Normal processing has resumed. ACE will continue to monitor the system for further incidents.

New ACE Programming

Please be advised that there will be an ACE PRODUCTION Outage Saturday evening, November 5, 2016 starting 2200 ET and ending Sunday, November 6, 2016 at 0400 ET.

ACE will be performing infrastructure maintenance activities during this time.

CSMS# 16-000

Please follow the instructions below for transmitting various FDA commodities:

 

For Medical devices (Government Agency Program Code “DEV”) only product codes with Industry Codes 73-92 are allowed in PG02.

For Radiation-Emitting Products, (Government Agency Program Code RAD) only product codes with Industry Codes 94-97 are allowed in PG02.

For Program Code animal-use devices, (Government Agency Processing Code “ADE”) only product codes with Industry Code 68 are allowed in PG02.

For Cosmetics, (Government Agency Program Code “COS”) only product codes with industry code 50 or 53 are allowed in PG02.

This information will be added to the next version of FDA’s Supplemental Guide

Please direct any FDA ACE technical questions to ACE_Support@fda.hhs.gov

Automated Broker Interface

Please be advised that there will be an ACE CERTIFICATION Outage Wednesday evening, March 15, 2017 from 1700 ET to 2000 ET.

Infrastructure maintenance activities for the following stories will take place during this time:

ACE Air Import and Export Manifest

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• CAOM-9385,10186: For users of both Air Import and Air Export Manifest, EDI message responses will be sent to the appropriate import or export message queues, respectively, on the trade side.

New ACE Programming

An updated version of the PGA Filing Status document has been posted to cbp.gov/ace. Changes have been made to clarify where PGA data is available to be filed through ACE.

Automated Broker Interface

Please be advised that there will be an ACE PRODUCTION Outage Saturday evening, March 18, 2017 from 2200 ET to 0400 ET Sunday, March 19, 2017 for ACE infrastructure maintenance.

 

 

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