UPDATE: Adding AES to applications impacted.
ACE Cargo Release, Entry Summary, AES Exports, and ABI Queries processing are currently being impacted by CBP MQ issues. Technicians are actively working the issue and another CSMS will be issued upon resolution.
Title: Rollback of ESV Causing NAFTA Summary Rejections
Date: 1/11/2018 10:30:47 AM
To: Automated Broker Interface
CBP needs to perform a PRODUCTION code rollback of a Entry Summary Validation that was deployed
this morning. A logical inconsistency has been found in the business rule that is causing NAFTA duty free claims to reject with the “EST DUTY/CALC’D DUTY MISMATCH” error. This rollback will require closing the Entry Summary queue for about ten minutes. We plan to perform this rollback at 1030 this morning.
Entries affected by this rejection should be resubmitted after the correction is made. If you have any questions, please contact your Client Representative.
Reports of Ace MID queries not returning responses
We are receiving reports of delays. Please continue to wait for response and do not re-transmit entries.
We have experienced a power outage at our premises, however, None of our communications services have been affected.
If you need emergency assistance, please contact us at 915-204-1159. If no immediate response, please leave a detailed message and we will contact you as soon as possible.
CSMS# 17-000719 – ACE PO Messages not being sent out
11/15/2017 04:40 PM EST
Automated Broker Interface
CBP is aware of the issue where PO messages are not being sent out to filers in response to a standalone (PE) transaction. The technical team is actively investigating the issue and another CSMS will be issued upon Resolution.
CSMS# 17-000695 – Daily Statement Issue affecting Entry Summaries Oct 25th – Oct 26th, 2017
Summaries submitted between October 25th at 10:30 AM Eastern and October 26th at Noon Eastern were impacted by an issue that is causing summaries submitted during that window to not appear on statement or to appear with incorrect amounts.
Any summaries transmitted during this window (October 25, 2017, 10:30 AM Eastern to October 26, 2017, Noon Eastern) should be retransmitted, EXCEPT for (a) those summaries that are already on statement or paid OR (b) those summaries that were already retransmitted after October 26th at Noon Eastern.
CBP will consider all mitigating circumstances for these specific scenarios during this timeframe.
If issues persist after retransmission, please contact your ABI Client Representative.
CSMS# 17-000684 – ACE PRODUCTION OUTAGE, Saturday, Oct 28, 2017 @ 2200 to 0400 ET Sunday, Oct 29
Please be advised that there will be an ACE PRODUCTION Outage Saturday evening, October 28, 2017 from 2200 ET to 0400 ET Sunday, October 29, 2017 for ACE Infrastructure Maintenance.
CSMS# 17-000641 – DHS OneNet Network Connectivity Issues, Wednesday, 10/4/2017
10/04/2017 08:24 PM EDT
New ACE Programming
CBP is aware of network/VPN connectivity issues currently being experienced by several ACE trading partners who are unable to connect to the CBP MQ router to retrieve messages from CBP.
CBP OneNet, network engineers and technicians are actively trouble-shooting the issue.
If you have not yet reported your connectivity issue to CBP, please contact:
Trade VPN Connection Outage Reporting
CBPNOC (CBP Network Operations Center)
Phone: (800) 927-8729 Wait for the prompt … then dial Ext 0227 – Opt 1
Alternate Phone: (571) 468-8400
AGS: Aguascalientes (The ISO compliant state code is AGU)
CHI: Chihuahua (The ISO compliant state code is CHH)
CHS: Chiapas (The ISO compliant state code is CHP)
CMP: Campeche (The ISO compliant state code is CAM)
DGO: Durango (The ISO compliant state code is DUR)
DF: Distrito Federal (The ISO compliant state code is DIF)
GTO: Guanajuato (The ISO compliant state code is GUA)
HGO: Hidalgo (The ISO compliant state code is HID)
MCH: Michoacán (The ISO compliant state code is MIC)
NL: Nuevo Leon (The ISO compliant state code is NLE)
QR: Querétaro (The ISO compliant state code is QUE)
QRO: Quintana Roo (The ISO compliant state code is ROO)
TLX: Tlaxcala (The ISO compliant state code is TLA)
TMS: Tamaulipas (The ISO compliant state code is TAM)
This change deployed to the CERT region of ACE on June 7, 2017. The change in Production will occur on August 12, 2017.