CSMS# 17-000641 – DHS OneNet Network Connectivity Issues, Wednesday, 10/4/2017
10/04/2017 08:24 PM EDT
New ACE Programming
CBP is aware of network/VPN connectivity issues currently being experienced by several ACE trading partners who are unable to connect to the CBP MQ router to retrieve messages from CBP.
CBP OneNet, network engineers and technicians are actively trouble-shooting the issue.
If you have not yet reported your connectivity issue to CBP, please contact:
Trade VPN Connection Outage Reporting
CBPNOC (CBP Network Operations Center)
Email: CBPNOC@cbp.dhs.gov
Phone: (800) 927-8729 Wait for the prompt … then dial Ext 0227 – Opt 1
Alternate Phone: (571) 468-8400