CBP is aware that there that the ACE system is currently experiencing delays in processing
Entry Summary, Cargo Releases and Cargo Release Queries. There will be a delay in trade getting Entry Summary (AX), Cargo Release (SX) and Cargo Release Query Responses.
ACE Technical Staff are aware of this issue and is actively trouble shooting the issue.
All CBP ports with Trade Filers should follow downtime procedures.
A CSMS message will be issued once the issue is resolved.
Several trade filers have reported to ACE that they are unable to successfully connect to CBP
via a VPN connection for their electronic data transmissions. CBP technicians are actively investigating these connection issues that started early this morning.
Hello, various brokers are experiencing issues connecting to CBP. We have informed CBP and they confirmed there is an outage affecting some.
Please provide information to CBPNOC@CBP.DHS.GOV
Public IP:
POC:
Description of Issue:
POC Name
Public Address:
Cisco Restarted:
Can you ping CBP gateway 167.144.89.228 , 167.144.89.231
ACE System has been RESTORED for ACE Portal functionality, as well as all ACE EDI message
processing of all modes of transportation of Manifest (including Truck), ACE Cargo Release, ACE Entry Summary and ABI Queries.