Title: NETWORK ISSUES
Date: 10/3/2017 11:04:49 AM
To: Automated Broker Interface, ACE Portal Accounts, Air Manifest, Export, Ocean Manifest, Rail Manifest, Truck Manifest
CBP experienced a network issue that impacted ACE processing and portal access. Ports have been authorized to initiate downtime and other facilitate procedures as appropriate.
10/02/2017 04:43 PM EDT
Automated Broker Interface
ACE Cargo Processing delays, as announced in CSMS# 17-000630, have been RESOLVED as of approximately 15:00 ET. Normal entry processing has Resumed and message backlogs have been cleared.
09/11/2017 02:58 PM EDT
Export
*This message is being forwarded on behalf of the U.S. Census Bureau*
September 11, 2017
AES Scheduled Outage
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This outage will be effective for a 1 hour period between 5:00am and 7:00am EST Tuesday, September 12.
AES filers will be unable to submit filings during this period, regardless of your connection type.
AES Downtime Policy will not be enacted during this outage.
Please plan ahead and schedule your filings to account for this scheduled outage.
For further information or questions, contact the U.S. Census Bureau’s Data Collection Branch.
Telephone: (800) 549-0595, select option 1 for AES
Email: askaes@census.gov
International Trade Management Division Website
Global Reach Blog
09/01/2017 05:44 PM EDT
Automated Broker Interface The issue with delayed ACE Entry Summary Response (AX) messages being sent to the trade has been RESOLVED. Normal processing resumed by approximately 16:25 ET, with a small number of exceptions. If you are still missing an AX response, please resubmit the entry summary. For the people who tried to resubmit the entry summary and received a rejection error “CANCEL ENTRY THEN RESUBMIT NEW FDA DATA”, there is No need to Cancel the entry summary; please just resubmit the summary without certifying for cargo processing again (e.g., without the FDA data). Related CSMS No. 17-000533
09/01/2017 04:21 PM EDT
Partner Government Agencies
Please be advised that CBP-ACE is aware of a delayed response in ACE Entry Summary Response (AX) messages. The issue started approximately 15:16 ET today and ACE technical staff is actively investigating.
Another CSMS will be issued once a resolution becomes available.
Our offices will be closed Monday in observance of Labor Day. If you have an emergency, please call 956-791-2119 Option 1 for English or Option 2 for Spanish.
Nuestras oficinas estarán cerradas el lunes en la celebración del Día del Trabajo. Si tiene una emergencia, por favor llame al 956-791-2119 Opción 1 para Inglés o Opción 2 para Español.
08/31/2017 09:20 AM EDT
Trade Policy Updates “For cargo being diverted from the Port of Houston to another CBP port, CBP will accept a copy of the CBP Form 3171 that was presented to Houston, due to the fact that trading partners with offices in Houston may be unable to create a new 3171. Pen and ink changes to the copy reflecting the new Port, (block 2), Arriving From (block 6), Date/Time of Arrival (block 7) and Locations (block 8), and as applicable, will be sufficient.” Related CSMS No. 17-000521, 17-000521
The issue referenced in CSMS# 17-000500 is resolved. CBP is now able to successfully process
Entry Summaries, Cargo Release and Cargo Release Query messages and responses are being returned to Trade.
Trade filers who transmitted the entries to CBP between 19:40 and 21:15 and did not get responses back from CBP are encouraged to retransmit their entries to CBP.
ACE Technical Staff will continue to monitor the application.
CBP is aware that there that the ACE system is currently experiencing delays in processing
Entry Summary, Cargo Releases and Cargo Release Queries. There will be a delay in trade getting Entry Summary (AX), Cargo Release (SX) and Cargo Release Query Responses.
ACE Technical Staff are aware of this issue and is actively trouble shooting the issue.
All CBP ports with Trade Filers should follow downtime procedures.
A CSMS message will be issued once the issue is resolved.
08/04/2017 01:54 PM EDT
Automated Broker Interface
FDA is currently experiencing delays processing incoming entries. The technical team is currently investigating.
Do not re-transmit entries as this will cause further delays when the issue has been resolved.
Updates will be provided when they become available. Please continue to contact FDA ACE Support at ACE_Support@fda.hhs.gov or 877-345-1101 for ACE inquiries.